Our Privacy Policy (available at jaicare.net/privacy) (the “Privacy Policy”) is incorporated by reference into and forms an integral part of these Terms. By agreeing to these Terms or using the service, you acknowledge and agree that your personal data will be collected, used, stored, disclosed and processed in accordance with our Privacy Policy.
JaiCare is an AI-powered health assistant delivered via WhatsApp and LINE. It provides personalised health and nutrition guidance, food diary tracking (including meal photo logging), medical report reading, lab result trend tracking, medication management with reminders, appointment reminders, a doctor directory, image classification, and family/caregiver communication. The service is available in English and Thai.
As JaiCare is powered by AI and automated language and vision models, you acknowledge and agree that: (a) AI-generated outputs are probabilistic, automated, and non-deterministic, and may occasionally generate inaccurate, incomplete, biased, or outdated responses; (b) the service does not possess human cognition, empathy, or professional clinical discretion; and (c) all parsed values, food nutritional logs, and outputs must be treated as informational references only and independently verified by you.
Do not use JaiCare to make medical decisions without your doctor, to diagnose a condition, to start/stop/change a medication, or to handle emergencies — in an emergency, call your local emergency number immediately. Never disregard or delay seeking professional medical advice. Always consult your doctor regarding any condition or medication change. The service is not monitored by medical personnel, and you remain solely responsible for seeking timely medical care. We are not responsible for any delay or failure on your part to seek professional medical attention. You use JaiCare at your own discretion and assume full responsibility for any reliance placed on its outputs.
JaiCare is intended for adults (18 years of age or older). By using the service, you confirm that you meet this age requirement. The primary users are elderly people and their adult caregivers.
You register by sending a message to our WhatsApp or LINE account. We ask for two things and no more: your full name as written on your identity document, and your explicit agreement to these Terms and to our Privacy Policy. No account is created until you give that agreement; if you decline, or do not answer, we create no account and keep no health record for you. On WhatsApp your phone number serves as your account identifier, and on LINE your LINE account does — we never ask a LINE user for a phone number. We also give you an account number at registration. You are solely responsible for maintaining the security of your device and messaging account. We are entitled to assume that any message, request, or instruction sent from your WhatsApp or LINE account originates from you, and we shall not be responsible or liable for any loss, unauthorized disclosure, or misuse of your account or data resulting from any loss, theft, or compromise of your credentials or device.
| Plan | Messages/month | SGD/month (THB/month in Thailand) |
|---|---|---|
| Trial | 50 | Free (10 days) |
| Basic | 150 | 19.99 (THB 499) |
| Popular | 250 | 29.99 (THB 699) |
| Premium | 350 | 39.99 (THB 899) |
A "message" means any interaction that triggers a response from the bot, including text, voice, images, and documents. All types count towards the monthly limit, which resets on the 1st of every month. You receive alerts at 25%, 50%, 75%, and 90%.
Payment. Paid plans are billed in advance. Payment is processed by licensed third-party payment service providers. Your card or payment-instrument details are provided directly to the payment provider and are collected, used and stored by that provider under its own terms and privacy policy; we do not receive or store your full card number. You warrant that you are authorised to use the payment method you provide.
Seller. Subscriptions to JaiCare are sold by Zeta Pegasi Labs Pte. Ltd. (UEN 202636586D), which is the seller of record for every subscription and the party responsible to you for the service.
Free trial. The free trial needs no payment card and never turns into a paid plan by itself. When it ends, the paid features stop until you choose a plan and complete payment yourself; your account and your records remain.
Automatic renewal. A paid plan renews automatically at the end of each monthly billing period, at the price then shown for that plan, and continues to renew until you cancel it. Each renewal is a new charge to the payment method held by the payment provider.
Cancellation. You may cancel at any time through the payment provider's secure subscription-management page, or by writing to us. Cancellation takes effect at the end of the period you have already paid for: no further charge is taken, and you keep your plan until that period ends.
Failed payment. If a renewal payment fails, is declined, reversed or cancelled, the paid features are suspended while the payment provider retries the payment on its standard schedule, and they resume as soon as a payment succeeds. You may update your payment method at any time. If the retries end without a successful payment, the subscription is cancelled automatically; it is not left open as an unpaid balance, and no debt is carried forward.
Payment gateways. Payment is completed on a page hosted by the payment provider, through the payment gateways and card networks it uses. We are not liable for any error, malfunction, delay or failure in a payment arising from those providers or networks. We activate a paid plan only after we have confirmed the payment with the payment provider, and our responsibility is limited to activating the plan once that confirmation is received.
Price changes. We may change our prices. Where a change affects an existing subscription we will give you at least thirty (30) days' notice, and the new price takes effect from the next renewal after that notice period. A price change does not apply retrospectively to a period already paid for. Your continued use of the paid features after the new price takes effect constitutes your binding acceptance of it. You may cancel before that renewal and retain access until the end of the paid period.
Taxes. All fees are stated exclusive of goods and services tax and any other tax, duty or levy. Where we are required to charge such an amount, prices will be adjusted or displayed inclusive of such taxes in accordance with applicable tax regulations. Where you are required by law to withhold any amount from a payment to us, the amount payable shall be increased so that we receive the sum we would have received had no withholding been required.
Chargebacks. If you initiate a chargeback or payment dispute in respect of a charge that is validly due, we may suspend your account pending resolution and recover from you the amount charged back together with any fee imposed on us by the payment provider. We ask that you contact us first, and we will resolve any billing error without requiring you to raise a dispute.
Refunds. Where you purchase through an application store, that store's refund policy governs the purchase in priority to this Section, and refund requests are made through the store. For purchases made directly with us, you may request a refund by writing to us within forty-eight (48) hours of the purchase or renewal, and we will consider the request on its circumstances; after that period, fees are final and non-refundable. Cancelling part-way through a paid period does not produce a pro-rata refund; access continues to the end of that period. Nothing in this Section affects any mandatory right that applicable law gives you as a consumer.
By using JaiCare, you agree that you will at all times comply with the following obligations and restrictions:
The family plan allows a primary caregiver to manage family members' health data. There are three roles: primary caregiver (creates the group, sees all data, sends on behalf of the patient), patient (interacts directly and sees only their own conversation), and sibling (read-only access to the patient's conversation without sending — up to 3 at no extra cost). The caregiver pays the full price and each added patient gets a discounted rate, with a maximum of one caregiver + two patients per family. When a patient within a family requests data deletion, the caregiver is notified. By creating a family plan or linking a patient, the primary caregiver warrants and represents that the patient has given explicit, informed consent for their health and personal data to be accessed, processed and managed by the primary caregiver and any linked sibling in the manner described herein, or that the primary caregiver holds lawful authority to act on the patient’s behalf. Where a patient is linked to a family plan, that patient’s continued use of and interaction with the service constitutes their express consent to their health and personal data being accessed, processed and managed by the primary caregiver and any linked siblings.
Zeta Pegasi Labs Pte. Ltd. or its licensors retains all right, title and interest (including all copyright, trademark, patent, trade secret, and other intellectual property rights) in and to JaiCare, including but not limited to its software, source code, system prompts, AI models, algorithms, databases, user interfaces, branding, logos, and all documentation and output formats. Subject to your compliance with these Terms, you are granted a limited, personal, non-exclusive, non-transferable and revocable license to access and use JaiCare solely for personal, non-commercial purposes. No part of the service, underlying technology or proprietary materials may be copied, modified, reverse engineered, decompiled, distributed or used to build a competing product or service. Your health data belongs to you, and we make no claim of ownership over it.
To the fullest extent permitted by law, Zeta Pegasi Labs Pte. Ltd. (and its directors, officers and employees) shall not be liable for any indirect, incidental, or consequential damages or for any loss of data, loss of profits or business interruption arising out of or from your use of the service. To the extent not prohibited by law, our total aggregate liability arising out of or related to these Terms or the service shall not exceed the greater of (a) the amount you paid in the 12 months preceding the claim; or (b) SGD 100.00. If any part of this Section is held to be unenforceable, the remaining provisions shall remain in full force and effect.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence.
We strive to provide the service continuously but do not guarantee uninterrupted availability. The service is provided on an “as is” and “as available” basis, and relies on third-party hosting, providers, platforms and infrastructure that are beyond our control. We are not liable for any downtime, message delivery delays, transmission errors, platform level outages or any other service failures as these may be caused by third-party services. We reserve the right to discontinue, suspend or modify all or part of the service at any time with reasonable notice for scheduled maintenance or immediately without prior notice for emergency maintenance, security incidents or technical issues beyond our control.
You may stop using the service at any time. To delete your account and all data, type "delete my data" and confirm. Upon confirmation, your account will be deactivated, and caregiver and family access will cease immediately. Permanent deletion of your stored records from our active databases and backup systems will be completed within thirty (30) days. Your account number and billing records (the dates your account was opened and closed, your plan, and the date, type and cost of each service request) are kept for as long as required or permitted by applicable law (including satisfying statutory, accounting or legal requirements and to resolve billing disputes), as further described in the Privacy Policy; they contain no name, phone number or health information. We reserve the right to suspend or terminate your account and access to the service immediately if: (a) you violate any of these Terms; (b) your use threatens the security, integrity, or availability of the service or harms other users; (c) we are required to do so by applicable law, court order or regulatory directive. Sections 2 (Medical Disclaimer), 8 (Intellectual Property), 9 (Limitation of Liability), 12 (Indemnification), 13 (Entire Agreement), 14 (Severability), 15 (No Waiver), 17 (Third Party Rights), 18 (Governing Law) and any other provisions that by their nature ought to survive shall survive the termination or expiration of these Terms.
You agree to defend, indemnify, and hold harmless Zeta Pegasi Labs Pte. Ltd. (and its directors, officers, and employees) from and against any third-party claims, demands, liabilities, damages, losses, and reasonable legal costs arising out of or in connection with: (a) your act, omission, breach of these Terms or violation of any applicable law; (b) any infringement or violation of third-party intellectual property or privacy rights; or (c) any content, medical records, or personal data you upload, share, or manage through the service without valid authorization, including any claim by a family member or patient alleging lack of lawful authority or consent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zeta Pegasi Labs Pte. Ltd. regarding your use of the service, and supersede all prior understandings, representations, warranties, or agreements, whether oral or written, relating to the subject matter hereof.
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall remain in full force and effect.
No failure or delay by Zeta Pegasi Labs Pte. Ltd. in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise of any other right, power, or remedy.
You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. Zeta Pegasi Labs Pte. Ltd. may freely assign, transfer, or novate our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, corporate restructuring, or sale of assets.
A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of its terms, save that our directors, officers, employees, and agents may rely on and enforce the provisions of Sections 8 (Intellectual Property), 9 (Limitation of Liability), and 12 (Indemnification).
These terms are governed by and construed in accordance with the laws of the Republic of Singapore, and the courts of the Republic of Singapore shall have exclusive jurisdiction over any dispute.
We may update these terms from time to time. We will notify users of material changes via the bot before they take effect, and continued use constitutes acceptance.
Zeta Pegasi Labs Pte. Ltd. — Email: info@zetapegasilabs.com — Address: 152 Beach Road, #23-02 Gateway East, Singapore 189721.