JaiCare is an AI-powered health assistant delivered via WhatsApp and LINE. It provides personalised health and nutrition guidance, food diary tracking (including meal photo logging), medical report reading, lab result trend tracking, medication management with reminders, appointment reminders, a doctor directory, image classification, and family/caregiver communication. The service is available in English, Arabic, and Thai.
Do not use JaiCare to make medical decisions without your doctor, to diagnose a condition, to start/stop/change a medication, or to handle emergencies — in an emergency, call your local emergency number immediately. Always consult your doctor regarding any condition or medication change.
JaiCare is intended for adults (18 years of age or older). By using the service, you confirm that you meet this age requirement. The primary users are elderly people and their adult caregivers.
You register by sending a message to our WhatsApp or LINE account, and your name is requested to create your account. Your phone number serves as your account identifier. You are responsible for the security of your messaging account, and we are not liable for unauthorised access if your WhatsApp or LINE account is compromised.
| Plan | Messages/month | SGD/month |
|---|---|---|
| Trial | 50 | Free (10 days) |
| Basic | 150 | 19.99 |
| Popular | 250 | 29.99 |
| Premium | 350 | 39.99 |
A "message" means any interaction that triggers a response from the bot, including text, voice, images, and documents. All types count towards the monthly limit, which resets on the 1st of every month. You receive alerts at 25%, 50%, 75%, and 90%. We reserve the right to adjust prices with 30 days' notice via the bot.
The family plan allows a primary caregiver to manage family members' health data. There are three roles: primary caregiver (creates the group, sees all data, sends on behalf of the patient), patient (interacts directly and sees only their own conversation), and sibling (read-only access to the patient's conversation without sending — up to 3 at no extra cost). The caregiver pays the full price and each added patient gets a discounted rate, with a maximum of one caregiver + two patients per family. When a patient within a family requests data deletion, a 30-day grace period applies during which the caregiver is notified and can cancel.
JaiCare, its name, logo, and technology are owned by [company name] or its licensors. No part of the service may be copied, modified, or distributed. Your health data belongs to you, and we make no claim of ownership over it.
To the fullest extent permitted by law, [company name] shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service, including health outcomes resulting from following or not following the bot's advice, inaccurate or delayed information, service interruptions, or actions of linked family members. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.
We strive to provide the service continuously but do not guarantee uninterrupted availability, as it depends on third-party platforms and infrastructure that may experience outages beyond our control. We may suspend or modify the service with reasonable notice.
You may stop using the service at any time. To delete your account and all data, type "delete my data" and confirm. For patients within a family plan, deletion requests are subject to a 30-day grace period. We may suspend or terminate your access if you violate these terms or use the service in a way that harms others or our infrastructure.
These terms are governed by and construed in accordance with the laws of the jurisdiction in which the company is incorporated, and its courts shall have exclusive jurisdiction over any dispute. [To be specified upon launch based on jurisdiction of incorporation.]
We may update these terms from time to time. We will notify users of material changes via the bot before they take effect, and continued use constitutes acceptance.
[Company name] — Email: [support email] — Address: [registered address].